Snow Testimonials

Brookside Condos Resident

Two of your workers in truck #751, were spreading salt in my parking lot. I went down to start my car and let it run a few minutes only to find out my battery was dead. Your workers were very eager to help and got my car jumped and started. They were my “angels” today. There should be more people like these 2 men and they should be recognized for their help. They were polite and friendly! Please commend these men for their kind hearts!

Stationwalk - Wood Dale Resident

Hi Jim, Yes, Acres is doing a fantastic job plowing our snow and it’s very much appreciated! Merry Christmas!

Hilldale Green

Hi Mr. B: Thanks for the update and great work by the Acres Team. It’s sure very chilly today; however the bright sun helps.

Gatewood at Schaumburg

JIM, I HAVE TO  TELL YOU, YOUR CREWS ARE AMAZING. WHEN I WENT OUT TO CLEAN MY CAR THERE WAS  NO SNOW AROUND THE CAR. ANY OTHER SERVICES WE’VE HAD IN THE PAST WOULD LEAVE A 2 FOOT WIDE PATH AROUND MY CAR. PLEASE TELL YOUR GUYS FROM ME THANK YOU SO MUCH FOR A JOB WELL DONE.

Chateau Lorraine Resident

Hi Jim, I know that Acres has been very busy here at Chateau Lorraine these past couple of weeks dealing with repeated snowfalls.  I just want to say that your crews have done an excellent job keeping our driveways and sidewalks clean.  We all know that you cannot satisfy everyone 100% of the time, but the effort is appreciated.  I’ve seen your crews plowing at some very early hours to ensure people can get their cars out of their driveways and get to work.  It is much appreciated.  Keep up the good work.

Carillon Club Resident

Linda & I would like to express our appreciation to the ACRES Group on their timely and never ending “Winter Action Plan”. What a great job they continue to do in keeping our streets and sidewalk clean to keep the homeowners safe from accidents during the snowy season. Thanks ACRES

Southpointe Condos

Good morning, I received a very pleasant call from a unit owner today regarding what a fantastic job the snow removal crew did. Even the mail person complimented the same to this unit owner. Keep up the good work!! This is also very pleasing to me since I had the emergency on call phone this week and did not receive 1 call regarding snow issues!!!

Snow Test

Testing Snow testimonials

Grand Dominion PM

Good afternoon, Cathy, I wanted to let you know that our Board meeting after last week’s blizzard went very well.  Our Board President made some remarks at the beginning of the meeting thanking Acres for the hard work and great job that they did.  I was over the moon when our Homeowner audience burst into a round of applause.  Thank you for all that you do to make our lives easier!

Grand Haven Resident

Walks daily, he walks throughout community and stated you did a great job.

Stonegate Resident

Hi Judy! Can you please thank Acres group for the great job they did clearing the snow. They were really on top of it. We’re in better shape than most places I’ve been. Thanks to Acres!

Townhomes of the Fields Resident

Hi Steve, The crew has done an excellent job handling the blizzard!

Grand Haven Resident

Hi Linda,  I just wanted to share with you our limited experience on Sunday morning.  Our flight was still scheduled to leave (actually they didn’t cancel it until Sunday night when we were on the plane) and our son-in-law drove to GH to pick us up Sunday morning.  The snow was so wet and heavy that an Acres truck was stuck near our 6-pk.  They finally got out before our son-in-law got stuck.  We carried our suitcases to the street and the Acres guys helped dig us out and push us.  They could very well have yelled at us or ignored us, but they were very nice and working hard. The snow last year might have been worse, but the heaviness complicated removal greatly.

Briarcliffe Resident

I’m not sure if you are the appropriate person to direct this to, but had to let you know that…our snow removal has been fantastic! I have been so impressed.  The folks were here all day yesterday, blizzard and all. I have a dog and we continue to walk rain or shine, so we really appreciate them keeping everything clean. The guys are also so friendly, professional and hard-working! Just had to let you know 🙂

Haverford Place HOA Resident

Acres is doing a great job!  Thank you for the frequent updates!

Haverford Place HOA Resident

The crews are doing a great job, working in such adverse conditions.  I appreciate all their hard work and so very grateful I don’t have to shovel the snow!

Haverford Place HOA Resident

I am very pleased with the quality of work Acres did during this horrible snowstorm.  My thanks to them for all their hard work!

Haverford Place HOA Resident

I THINK THEY DID A EXCELLENT JOB ON THE SNOW REMOVAL.

Haverford Place HOA Resident

Thank you “Acres” for the hard work. You need a rest. Again THANKS!!!!!!!

Haverford Place HOA Resident

Can I just say how much we appreciated all the updates? Thank you. They are doing a great job under the conditions.

Property Manager

David, Thanks for your updates.  I have been sending out email blasts to homeowners on all of our properties (including Copper Springs) and I have used a lot of what you put in your communications.  They are very well written.

Haverford Place HOA Resident

I think they did a great job!!

Talbots Mill Loft Homes Resident

Hello Beth, We are sending this e-mail to let Acres know how pleased we were with their snow removal efforts this past weekend. We would personally like to thank the crew for their tireless work in clearing the driveways, sidewalks, and access from the garage area to the front door. They were here throughout the night on Sunday and returned several times to redo areas that became snowed over. All in all, they did a great job!

Haverford Place HOA Resident

Well done. The crew worked very hard and they deserve a break

Haverford Place HOA Resident

Your guys did a GREAT job!!!!  Most grateful.

Wauconda Community Bank

Mike, Please extend a big “THANK YOU” to the crew who cleaned our lots/sidewalks during the recent snowstorm.  The first arrivals were able to get into the lots without any problems, drive-thru was great and best of all I did not receive one complaint from our customers or staff. Keep up the good work!

Haverford Place HOA Resident

Thank you for the updates. You must be congratulated for the unbelievable job you have done in keeping up with this storm. Your snow crews cold not be better. Thanks

Haverford Place HOA Board Member

Good Morning Dave.  Just a short note to let you know that one of our owners here, wrote in to tell me that they thought Acres did a great job with the snow removal efforts over the past two days!  Being in the service business, it is always nice to know (and somewhat less frequent), that someone appreciates a job well done!  Thanks.  Several residents have also commented that the regular “updates” about the progress of the removal efforts from yourself, myself, and Lea were really appreciated as well.  We need to continue these similar communication efforts in the future, since they play out very well here.

NRG Manager

Also, thank your crew for us for all of the work they did on Sunday and Monday.  They did a really nice job especially considering the amount of snow that fell.

Haverford Place HOA Resident

Lea, I’m not sure how to give Acres positive feedback, but on Sunday around noon I was hopelessly stuck in the snow while attempting to drive through drifts in my driveway.  An Acres truck was passing by and the driver stopped and came to my rescue with shovel in hand.  His kindness was completely unexpected and appreciated.  Well done, Acres! And a special thank you to my snow angel.

Property Management Customer Service

Awesome! Thank you so much, David! I also wanted to personally thank you and all your crew for their hard work during this crazy snow removal. I know how stressed we are with the complaints, but I can only imagine how exhausted your guys must be and wanted to thank you all!

Fieldstone Resident

I may have said this before – but just wanted to pass along again some words about your crew that does my subdivision in Elgin – Fieldstone subdivision. They are great!!!  They do such a fantastic job especially with limited space to put the snow between our condos. They work all night and when we wake up the snow is cleared all the way up to our front door. You have a really good crew and we love them.

Carillon Club Resident

Rachel, I believe that the Acres people should be congratulated for a job well done in cleaning up our area after a really big snow fall.  The effort and dedication involved was clear to me as I  witnessed their work, work done in extremely harsh conditions. I do feel for these men out so long and late into the night at temperatures and winds that none of us could handle. As far as I am concerned, and I may be in the minority, there was no need to attack the problem early Sunday or late Monday night.  I am obviously not sure what our contracts call for – just expressing my view. Again, be sure to count me as one that believes that Acres should be complimented.

Carillon Club Resident

The work that was accomplished over the last few days is much appreciated. The final cleanup was excellent.

Lakeview THA Resident

Please share with the Acres team. Just wanted to extend my thanks for an outstanding job with the snow removal throughout the weekend. At times, the conditions were unbearable but the crew just kept on going. As I sit in my warm cozy house, look outside my window and see the guys plowing and shoveling, I am very appreciative of their hard work. The end result tells the entire story – we’re very pleased at Lakeview. Thanks again for keeping up with the weekend challenges.

Saddle Ridge THA Resident

Please thank Acres for doing such a great job during a terrible storm. It was very hard to keep up with this one because it just kept coming!!

Orland Park Crossing Resident

Kudos to the Acres Group who did a mind-boggling job on snow removal the past two days.  I don’t know when they slept but they were out here shoveling at four/five in the morning on both days.

Carillon at Cambridge Lakes Resident

I think they did a fine job.  I wouldn’t want to be out there doing their job.  Kudos to the Acres Snow Crew

Carillon at Cambridge Lakes Resident

Nick, I think they have done an amazing job.  It was brutal out there and a battle we tried to help with, to no avail.  Please let them know how much their hard work is appreciated.

Carillon at Cambridge Lakes Resident

HEY, WE THINK THE SNOW REMOVER TROOP DID A FINE JOB OF CLEARING A BIG DROP OF SNOW.   THANKS.

Carillon at Cambridge Lakes Resident

Nick, they have done a wonderful job in the face of horrendous winds and drifting. Please pass along our thanks!

Carillon at Cambridge Lakes Resident

Being the way conditions were this past weekend, I feel Acres handled the snow plowing pretty well. The streets and driveways are clean but could use salt at some point.  I know they plowed the sidewalks on Kelley late afternoon. The drifting last night buried the sidewalks on Kelley. So we could use a do over for them. Are they coming back? Give Tyler a thumbs up.

Carillon at Cambridge Lakes Resident

As a former president of an HOA, I know how difficult it is to service the residents during a snowstorm, or for that matter even without one, but you pulled it off as usual. Phyllis and I are very thankful to you and your snow plow service for a job well done. I was simply delighted and amazed that the street was plowed and the driveway was cleared this morning. The snow plowers came several times yesterday and kept ahead of the storm. Please extend our heartfelt appreciation and thank you to the snow plow crew from both of us. It is one more confirmation to us that we made an excellent decision to buy and live at Carillon at Cambridge Lakes.

Willow Creek 2 Resident

Cathy, I must say you and your crew did a wonderful job keeping up with the blizzard. Everything looks great. I am glad I have such a good company taking care of us.

Grand Dominion Resident

Thanks for all your updates.  I think you and your crews are doing a great job!  I want to make you aware of a good deed done by one of your drivers. They had cleared the driveway and were still in the area.  I opened the garage door and was pushing some snow away from the door.  Your driver saw me and came back with the garage door open to remove the rest of the snow drift.  I really appreciated that, even though it was also helping your crew since they didn’t have to come back to hand shovel by the garage door.  Again, great job by all and thanks.

Grand Dominion Resident

Hi Catherine: On behalf of the Board of Directors we want to complement Acres on the blizzard snow removal.  On a personal note, the clean up this afternoon was fantastic.  Keep up the great work and keep those emails coming.

Gatewood Resident

DENNY, I HOPE YOU DON’T GET TIRED OF ME PRAISING YOUR CREW, BUT THEY DID ANOTHER BANG UP JOB AFTER THE 19 INCHES OF SNOW WE HAD. PLEASE LET THEM KNOW HOW MUCH I APPRECIATE THEIR HARD WORK.

Edgewater by Del Webb Board Member

I’ll add my thanks for a job well done. I must admit I didn’t even expect the Lodge to be open today, but the drive over was a no-brainer and the plowing at my house was excellent.

Edgewater by Del Webb Resident

I think that Acres group did a great job.    This was one of the biggest and I’m glad I live here!!!

Grand Dominion Resident

Hello Jessica, I want to share this with you: Herb was in Las Vegas over the weekend and came home yesterday afternoon. Our driveway, of course, was mile-high snow. I received an email from Acres saying they would be back at 2 PM to clear the driveways. I sent Cathy an email telling her Herb would be home before the driveway would be cleared, that he is 87 and could not handle walking into the house through the snow and could they please just shovel a path for him. Within about 30 minutes my driveway was cleared. They are the very best.

Property Management Help Desk

Cathy, Please extend our deepest gratitude to your office and crew. I know how crazy it is for us with incoming calls, and I can only image how it is on your end as well, and I just wanted to truly thank you all for your hard work. Hang in there.

Edgewater by Del Webb Resident

Our sincere thanks to the crew of snow removal here. We are amazed and so happy with how efficiently all of this current snow has been removed.  We moved to this community in August and this is our first winter experience here.  It has been awesome to be taken care of so well.  If there ever was a doubt about moving here, this has affirmed our decision to build our home. Thanks to one and all.

Claremont Resident

Hi Cathy, Just wanted to say that the crew has done an awesome job plowing us out. I know it was challenging for them. Please let them know their hard work is noticed and appreciated.

Ethans Glen Board Member

Sherm: I am on the Board at Ethans Glen in Palatine and I want to compliment you on how well your crew performed over the weekend for us. Kudos!

Briarcliffe Resident

I’m not sure if you are the appropriate person to direct this to, but had to let you know that…our snow removal has been fantastic! I have been so impressed.  The folks were here all day yesterday, blizzard and all. I have a dog and we continue to walk rain or shine, so we really appreciate them keeping everything clean. The guys are also so friendly, professional and hard-working! Just had to let you know.

Edgewater by Del Webb Resident

Please be sure to pass along a big thank you to Acres for all of their hard work.

Edgewater by Del Webb Resident

Hi Joan, My husband and I are very impressed with the handling of this blizzard.  We have lived here for 7 1/2 years and your emails on progress of snow removal have been the first we have ever gotten on a weekend.  Your emails have been timely and informative.  Thank you so much.

Edgewater by Del Webb Resident

Please let me say that, from what I’ve seen, the folks at Acres are doing great.  My appreciation to them (and you for the updates).

Edgewater by Del Webb

Thank you to Acres for the great job, and to you for your notification e-mails. Much appreciated.

Edgewater by Del Webb Resident

I think they did an outstanding job considering the circumstances.

Edgewater by Del Webb Resident

Joan, Thanks for your complete & accurate updates. Acres as usual got the heavy lifting first, followed by detail. Good job to all involved.

Edgewater by Del Webb Resident

Hello Joan, I just want to say what a great job Acres Group has done to clear the streets and driveways. THANK YOU ACRES GROUP – AWESOME.

Grand Dominion Resident

The crews have done a great job over the past few days.  Kudos to all of them.  You, Catherine, have also kept us informed with just a quick look at email!  We just moved into the last area (NH6) late August and we wondered how all this would work out but we are very impressed.  The first time the crews were here in the middle of the night (several weeks ago) we heard them but not this time and we were surprised when we looked out the windows in the am………done! Thanks again to all of you for the great job!!!!!!!

Edgewater by Del Webb Resident

Thanks Joan! Acres has done a great job of clearing in our community! It is only Snow,and soon it will be gone and our grass & other landscape will have benefited from the additional moisture!

Edgewater by Del Webb Resident

These hard-working guys are doing a FAB job and deserve many KUDOS!!

Edgewater by Del Webb Resident

Joan and the Acres crews, I hibernated yesterday just watching the snow falling and listening to the news about the storm.  To my very pleasant surprise this morning at 7am opening the garage door to find my newspaper only to find my driveway in wonderful condition and my paper lying just a couple of feet away in the middle of the driveway.  Kudos to Acres and the job they have done.  Oh, and thank you for the updates

Property Manager

Just to let you know – thanks for an outstanding job – in a horrendous storm.

  1. Complaints have been almost nothing –
  2. Lakepointe – I had two compliments of what a great job you guys are doing – and how you kept on top of this.

Please pass this on to Jonathan and Adan – Thought Ben would like to know this since I have been calling him a lot this morning!

Edgewater by Del Webb Resident

Joan, Great job on your part keeping us updated. Acres Group has done a fine job clearing the snow from a huge storm. Thanks. J.D.

Sherwood Commons Resident

Kudos to the new snow removal company.  Those poor guys worked tirelessly all day yesterday at least 12 hours straight.  Compared to the last company, these guys did an awesome job.  I don’t think they left our property until about 11 or so p.m. and were there at least 11 a.m. if not earlier.  That snow was so hard to keep up with everywhere but they did the best they could and it showed.  This company needs to know they did a great job.  Please let them know if possible.  We get too many gripes and complaints in the world and not enough commendation when it’s deserved!  Thanks!

Hamlins Board Member

A job well done

Sherwood Commons Resident

Just wanted to commend the new snow removal crew.  They are working their butts off today.  I was out with the dog at 8:30 and they were hard at work – and still are here at 11:45!  Things already look so much better than they did last year! So far, so good! Thought you might like to hear some good news for a change!

Stonington Resident

Kudos to the poor guy that drew the short straw and had to plow his way thru the deep snow on the walk to the park path at Stonington with a very small snow blower!!!  Your guys are doing a great job under miserable conditions…..and I thoroughly enjoy your timely and amusing updates! S. S.

Stonington Resident

Thanks for staying on top of this;  I think the crews are doing an excellent job under these difficult circumstances. R

Talbots Mill Resident

The men shoveled and plowed nonstop. Please thank them profusely.

 

Arbor Glen Resident

Denny, Thanks for the great plowing yesterday. It was perfect timing. Also, the place looked beautiful this morning. Please thank your team for us. We truly appreciate it. Sincerely,YT

Oak Ridge Resident

Please tell your staff great job.  Thank you for clearing our area.  Such a nasty storm. 

Lakeview Townhome Owner

Sherm, Congratulations to you and your staff on doing a fabulous job during the major snow storm.  Please extend my thanks to all that were part of the team that did an outstanding job during the terrible weather conditions.  I am sure it was not an easy job during the storm with the snow, cold and windy conditions that all the personnel had to endure so again THANKS to all

Carillon at Cambridge Lakes Resident

As a former president of an HOA, I know how difficult it is to service the residents during a snowstorm, or for that matter even without one, but you pulled it off as usual. Phyllis and I are very thankful to you and your snow plow service for a job well done. I was simply delighted and amazed that the street was plowed and the driveway was cleared this morning. The snow plowers came several times yesterday and kept ahead of the storm. Please extend our heartfelt appreciation and thank you to the snow plow crew from both of us. It is one more confirmation to us that we made an excellent decision to buy and live at Carillon at Cambridge Lakes.

Grand Dominion Resident

Congratulations to you and your team on a job well done!

Grand Dominion Resident

Cathy,  Just a work of thanks for the tremendous job Acres Group provided yesterday. Very impressive job and most appreciated.  I was able to drive my wife to work in Vernon Hills, proceed to my office in Glenview, and make a pot of coffee all before 7:30 am.  Again, thank for a job well done.

Grand Dominion Resident

Hi Catherine: Compliments on a job well done under extreme circumstances!  You are not able to control drifting, and that is only minor. Thanks

Grand Dominion Resident

A good plan, Cathy.  Be safe to all your workers

Grand Dominion Resident

I wanted to thank your crew who at 4:30AM plowed my Moms driveway so I could take her to the hospital for surgery.  I flagged down the driver who was very accommodating.

Grand Dominion Resident

Your crews did an amazing job.  Expected to see a drifted driveway, sparkling clean!   Can’t thank them enough for all their hard work!

Castleford / Hearthstone Resident

Hi Sherm, As always your crew does a great job.  I just watched them help a neighbor who was stuck in the snow get out.  I’m sure you hear stories like this all the time, but I just wanted to take a moment to pass along our thanks. JW

Banco Popular, Round Lake

I also need to compliment you and Acres.  Compared to services I’ve worked with in the past, including the outfit that had been engaged at the Curran Rd property, you and your company are outstanding to work with.  I’ve had no complaints at all even though the area has already been through some very adverse weather this winter. Your service is prompt, professional and of high quality.

 

Edgewater Resident

Whoever did plowing on Sandy Stream today did an excellent job. Please thank him. Also great job last plowing

Gatewood Resident

Mr. Schwantz

I  just wanted to tell you what a great job your crew did getting rid of the snow. In all the years  my wife and i have lived in Gatewood, your company is the only one that makes it so easy for me to get into my car. I usually have the only car not in the garage.

When I went out to clean my car off today I could see that your crew had shoveled completely around my car. I didn’t have to remove any snow. Your guys did it all.

I’m 72 years old and that job your guys did sure made a world of difference for me.

I’d like to buy your crew coffee and donuts for a job well done and as a token of my appreciation.

I  really appreciate the “great job” your guys do. Your company is the best snow removal company we have ever had in 28 years.

Sincerely,

JM

 

Impressed with Acres Snow Plowing

“Good morning, I was very impressed to see folks on the Sherwood Commons property so early this morning. I left my house around 6:00 and my driveway and entry way to my home were already taken care of.” Thank you, MPK

Snow Removal - Gilberts, IL

Hi Tyler and Riley,

Today was Acres first time out here in our community taking care of our snow. We are impressed and are thankful of the great job your crew did for us. Keep up the good work!   MB

 

Lakeview Townhomes Resident

Sherm,  I just wanted to personally thank you and your team for doing a fabulous job with the 2013 and 2014 winter that we had.  They did a great job of keeping our driveways and sidewalks clean.  This is one year we will not forget, thanks again.

Shorewood Glen Resident

Hi Susan, I am a resident of Shorewood Glen. I’ve seen everything that Acres does here and I’m just telling you these guys do a superb job – from the snow removal to the grass cutting – everything they do here is beautiful!  These guys are all hard workers. They do excellent work. Even the snow shovelers – the temps – did a great job.  Everybody at Acres does a stellar job at Shorewood Glen. This place is beautiful – you could showcase it in a magazine. My hat goes off to you and all at Acres.

Building & Grounds Committee of Shorewood Glen

On behalf of the Building and Grounds Committee of Shorewood Glen, I would like to compliment Acres personnel for their excellent job of snow removal for this last snow season. We received very few complaints and many compliments from homeowners for Acres’ timeliness, quality work, and homeowner assistance during this last severe winter. We thank you for their services and we hope that last winter snowfall will not be repeated.

Remington Glen Resident

Just want to give Acres Group a perfect 10 for snow plowing and spring clean-up. They are out today picking up garbage and debris from the winter. I am happy they service us and hope you will continue the contract with them.

Remington Glen Resident

Good morning:
Usually we contact you when we have a problem.  But I just to let you know that Acres Landscaping has been doing a great job in our subdivision.  With the snow removal this past winter, they did an outstanding job in keeping our walks and drives cleared.  Today, I saw them picking up trash around the nature area (aka the “pond”).  This is the first time that I have ever observed a landscaping company picking up trash in that area.  In the past, a neighbor and I had done that so it’s great to see them taking the initiative to do that. Have a great day.

Grand Dominion Residents

Dear Catherine Snyder, Your seasonal winter reports in our opinion were exceptionally detailed  and beyond our expectations. We thank you very much.

Grand Dominion Resident

Cathy – ACRES has done a wonderful job this winter. I appreciate the effort put forth by your men.

Grand Dominion Resident

Thank you for your concern throughout this historical winter. Your work and great communication was always appreciated …..again thanks

Grand Dominion Resident

Hi Cathy, It sure has been, as you said, “an epic snow season”! My husband Tom & I would like to say “thank you” to all involved in taking such wonderful care of all of our needs this winter. We have been very pleased and felt so bad for the men out doing all that hard work in those below zero temperatures. Once again Thank You.

Grand Dominion Resident

Appreciate all your updates, also hope it is the last we see of the white stuff!

Grand Dominion Resident

My thanks to you and your crew, Cathy.  The crew was wonderful in keeping the streets and driveways clear under almost impossible conditions.  I very much appreciated that they cleared the walks too – it made walking my dog so much easier.  A special thanks to you for your updates so that we knew what to expect. Happy spring and summer to all of you too, and I look forward to hearing from you next winter, but not too soon and not too often!

Grand Dominion Resident

Thank you for your informative emails throughout the season and overall great job from Acres for a very difficult season. Nothing personal but I do hope this is the last email from you for this season 🙂

Grand Dominion Resident

Catherine, your crew did an EXCELLENT job this winter. Against nearly impossible odds and miserable wind chills we were always cleared out. Thank you and the crew.

Grand Dominion Resident

We are very pleased with your snow removal service and your email updates. Best wishes to you and your staff.

Grand Dominion Resident

Thank you Catherine for your great updates throughout the winter! Let’s hope this is the end of the cold, wintry weather.

Grand Dominion Resident

Thank you for a great job, well done! As for myself, your information has been extremely helpful…..and I’m sure everyone else will agree with that!

Grand Dominion Resident

Beyond my expectations!!!! Thank you for a job very well done……..

Grand Dominion Resident

Catherine, you have done a wonderful job this winter as have all your employees that suffered through some horrible temperatures and winds. Thank you.

Courts of St. John Property

Hello Bob, Just want to let you know that Courts of St. John had a meeting last week – even though it’s a small property, lots of the owners attend.  The owners and the board members had nothing but praise for how Acres handled the snow this winter.  Considering this was a new property for you, and the horrible crappy weather, I want to thank you and the crew.  People are quick to complain if they are not happy, so consider this a BIG compliment. Thanks for making my job a little easier. I don’t know who your boss is, but please forward this to him or her. Thanks again

Shorewood Glen Resident

Hi Sherm, I am a resident of Shorewood Glen, I would like to thank you first for the emails keeping us updated this past winter and it was the perfect winter to offer this service. Your crew did a fantastic job with all the snow that we had this winter, we could never have gotten through without their good work. I also want to thank them for the good job of pruning and clean up of the berm behind my home, they picked up every stick, and you wouldn’t have known they were there, if it wasn’t for my dog.  Please pass this on to the crew as well as their supervisors, GOOD JOB!

Grand Dominion Resident

Cathy, Please extend my thanks to your team for an excellent job of snow removal at Grand Dominion during this past season. This was a very unusual winter and it took a special group of people to keep our driveways and streets clear. Also thank you for the updates regarding the weather conditions.

 

Shorewood Glen Resident

Last weekend (Sat-Sunday) when it snowed and the landscaping crew did the walks & driveways (we babysat over night), we didn’t expect to find our Sunday papers. Upon our return Sunday night, our Sunday papers were in front of our garage door – Very Good Job done.

Naperville Station Resident

Hi Ben, My neighbor  wished me to pass along a compliment to your workers today. She thinks your crew did a great job over the recent months with the rough winter weather. She mentioned it to the manager who was on site this morning at her property ( I’m not sure if this was you or not) but wanted the compliment to be passed along. She’s very sincere in her praise and thanks the Acres employees who worked hard at our property this winter.

200 North River Condo Resident

Sherm, the gentleman (and I mean gentleman) who just cleaned at the 200 North River Condo, went above and beyond helping elderly people and shoveling.  Cudos to this wonderful man and he deserves to be noted.

Gatewood Resident

Denny, please tell your guys that they are doing a wonderful job. I wrote you before but I just wanted to thank your guys again for a great job. I’m sure you get a lot of complaints and very few compliments. Well, I believe in giving credit for a job well done. Your guys go way above and beyond.
Please thank them again

Shorewood Glen Residents

Dear Sherm and Acres Employees, We are very pleased and grateful for the excellent job you are all doing removing snow at Shorewood Glen. We appreciate the hard work you do at all hours and in all kinds of inclement weather conditions. You are such a dedicated and professional group. Our driveways, walkways and roads are usable and clear of snow because of your efforts. A most sincere thank you to everyone.  Sherm, thank you for keeping us well-informed of impending bad weather. Also, we appreciate your valuable safety advice. Again, thanks for the great job you are all doing!

Stonington Condos Resident

I would just like to tell  you what a wonderful job the snow removal company (not sure of the name) is doing this season.  It seems to me that it is a different company than we’ve had previously.  I hope we stick with them – the roads are cleared as soon as it stops snowing. This hasn’t always been the case. Please tell them they are doing a great job. Thanks . . .

Townhomes of the Fields Resident

Steve, I want to express my appreciation for the yeoman’s job that your snow removal crew has done this winter. This is the worst “snow winter” in 35 years! From what I have observed, the crew always works non-stop to get the snow removed. This makes our lives much easier!  Hopefully, we will have an early Spring and get this winter behind us! Thanks again!

North Shore Country Day School

You’ve probably heard me say a number of times that it takes a lot of people to support student learning — teachers, staff, parents, and students helping each other. In the last two months, there has been another group of people who have been just as critical to making day-to-day learning happen.  Our snow-removal crew!  During this challenging winter, they have stepped up with remarkable dedication, tenacity and reliability. I was here early last Saturday and was greeted by a group of seven men with shovels and smiles.  I was amazed; there was no sense of drudgery, no energy coming my way that made me feel guilty for not grabbing a shovel. I think we can all learn from their example.  There are times when a job needs to get done or a task completed no matter how inconvenient or challenging. Our snow-removal crew continues to do what it takes and all of us – teachers and learners – benefit.

Brookside Resident

I wanted to let you know that Acres went out of the way with shoveling today. With cars still in the lot they went around each car & shoveled a path so drivers could enter either side of their car. Around dumpster areas were shoveled for access to the garage. Going that extra mile was noticed & appreciated. Please pass along my Thank you to them for doing so.

Remington Glen Townhome Community

Sherm, I wanted to let you know I have received several compliments on Acres service this snow season for the Remington Glen Townhome Community in St. Charles. David Smith and crew have taken care of the residents very well. I too have been well-informed about the snow events and services throughout the season. Thank you!

Heather Glen Resident

I meant to email you on Saturday, and will include today now (along with the rest of the season), that the snow plow crew has been doing a remarkable job with getting the property plowed thoroughly…and fast! You know me, I’m out a lot, and it’s visibly obvious how hard these guys are working! I just wanted to let you know. Could you please relay this info to the appropriate source? I know how important feedback is, especially during such a trying season. I appreciate it. Please feel free to forward this email if you’d like. Thanks much!

 

Hawthorn Woods Country Club Resident

Once again, Acres Landscaping has risen to the occasion with their snow removal efforts. It is greatly appreciated. The workers are under terrible conditions, but have done a wonderful job. This weather is starting to get old for all of us, but, again, thanks to Acres, it’s tolerable!

Shorewood Glen Resident

A resident at Shorewood Glen, wanted to tell us that our crews are doing a “beautiful  job”!

Lakepointe Resident

As a homeowner in the Lakepointe Community, I just wanted to commend your entire team on the excellent job they are doing in our community. This year is particularly challenging, but they have been on top of it from the start. The crews are hard workers, polite and courteous. It is a pleasure to have your company taking care of our snow removal.

Grand Dominion Resident

You are doing a great job in very difficult circumstances.

Grand Dominion Resident
Grand Dominion Resident

My husband and I think that you and your crew are doing an amazing job!!  We are new to Del Webb and up until this year have had to fight the snow removal on our own at our previous home.  We sincerely appreciate everything that you are doing and I hope that you are not receiving too many complaints because in our opinion they are totally unwarranted.  We also greatly appreciate your frequent updates on the snow removal process.  Please keep up the good work.

Grand Dominion Resident
Grand Dominion Resident

I personally want to thank you for the message and also congratulate you on the fine work that I feel you have done for us at Grand Dominion

Grand Dominion Resident

You are doing a great job.  The crews are always nice and appreciative for a bottle of water. Thanks again.

Grand Dominion Resident

Catherine, Well written and thank you for the tremendous job being provided this winter. Much appreciated.

Grand Dominion Resident

Cathy:  In the opinion of one homeowner, you and your crews are doing a great job against a staggering assault from Mother Nature.  Way to go!  You’re heroes in my book.  Many, many thanks.

Grand Dominion Resident

Thanks for the update. We appreciate all you do for us.

Grand Dominion Resident

Cathy, I, for one, appreciate your efforts. It has been a very difficult winter, and as you say, we are only about half through it. As a resident of Grand Dominion, I have not heard ANY complaints about the job your guys are doing. All I ask is that you try to keep doing as well as you have already done. Your crews have been courteous, and have performed very well for our community as far as I’m concerned. Thank you, to everyone at Acres involved with Grand Dominion. Thank you.

Grand Dominion Resident

We are hoping you realize that a lot of us appreciate what the job as been for you this year.  We have cancelled our bridge games and a party in order not to have cars on the driveway and in the street. If there are other ways we can help, please tell us. Otherwise, thank you to you and your crew. We are old and snow removal is hard for us but we will do what we can.  Again thank you…A grateful resident.

Grand Dominion Resident

Thx for update. You & your crews have done a wonderful job w/ the snow we’ve had. We appreciate your tenacity. Been a real bearcat!!!

Carillon at Stonegate Resident

Please pass this onto the Acres folks and our HOA admin folks our appreciation for cleaning the sidewalks, hydrants, letterboxes, driveways and the path to the front doors. Their service has been truly yeoman. Tired group by now I am sure…but we appreciate them. BIG TIME.

Carillon at Stonegate Resident

I just wanted to take a minute out of this horrible winter season to commend the snow removal group from Acres. They have done an excellent job all winter of clearing the heavy snow from our cul-de-sac, driveways, and walks. I bet you have received a complaint or two this winter so I just wanted to send a positive note…I think the snow removal this winter has been EXCEPTIONAL!

Carillon at Stonegate Resident

We have been wanting to tell you how great Acres Group is on snow removal – and they’ve certainly had plenty of it in recent months! It is such a pleasure to hear them diligently working outside and open the garage door, walk out to the mailbox or take a walk on an area they’ve cleared. THANK YOU! THANK YOU! THANK YOU!

Carillon at Stonegate Resident

I’m starting to feel sorry for the Acres guys. They are running out of places to pile all this stuff. In spite of it, they are doing a great job this year.

Carillon at Stonegate Resident

Acres have been doing an awesome job keeping our subdivision clear of snow. They are out in the sub-degree temps and blowing snow doing a great job for us.

Chelsea at Carillon Resident

Monica, This is just a shout out of appreciation regarding the snow removal service provided by Acres Group from the board members and many of the home owners. Please let your crew know that we are very satisfied and are thankful with the service they are providing.

Grand Dominion Resident

Cathy – Great job by you and especially your crew. It’s been a challenging year to say the least. Cheers to all

Grand Dominion Resident

Cathy, Just a quick note to let you know how much some of us appreciate the job your crews have done this year. We all know it’s been challenging most of the time with the alternating snow/sub-zero temps.  Let’s hope you, your crews and all of us get a break in this cycle soon. Thanks again for a great job.  Best regards

Grand Dominion Resident

Cathy – Your team has done a fantastic job, in my opinion, during what has been a very difficult and frustrating winter for everyone. Also, your communications have been first rate – honest, forthright and timely.
Thanks to you and the ACRES team.

Grand Dominion Resident

Cathy, As new GD residents, we have been SO pleased with your company’s snow removal efforts.  We haven’t seen this much snow since we lived in Arlington Heights many years ago!  We really appreciate your communications, and your time line estimates for plowing time frames.  We also appreciate how much you care as that shows in every message you send.  Please let your crews know how appreciative we are of their efforts and how thankful we are to have them servicing our community.  You guys are REALLY GOOD.  Again, thank you and your crews SO much!

Ashford Community Resident

Hi Monica, A lady just called from Ashford to tell us that she lives on Hazelnut Lane and that “we have some of the nicest people working for us”.  She didn’t get the guys’ name but she said that he helped her take out her trash and cleared out the sidewalk and around the trash can for her and she was very thankful and wanted to let us know.

Cary Woods Resident

Gentlemen, It is not often in the service industry that you receive positive, unwarranted feedback. Being one that is in this industry, I am very well aware of this unfortunate statistic. However, I am a big proponent of positive feedback when it is earned. In this case, I wanted to pass on the positive feedback as it relates to the latest clearing of our property. I make it a point to walk the property with my dog several times during a storm to see if there are any areas that need to be addressed. I personally witnessed your crews not only going the extra mile to clear the property (plowing the main streets several times once the city plows went through) but going back over areas that were already done to make sure they were very clean. Additionally, the sidewalks look especially clear and edged and the salt is already starting to do its job due to the drives being cleared very well. Please pass these kudos on to the teams that were here for most of the day today. I truly appreciate this commitment to our community. Thank you for your time

Naperville Station Property Manager

Ben, The board at Naperville Station asked me to extend their appreciation on a job well done by Acres.  They have been very happy with the recent snow removal and would like to say thank you!!

Remington Glen Resident

Good morning Jenny:  I’ve been meaning to let you know that Acres Landscaping has been doing a wonderful job in keeping up with the snow removal in the Remington Glen Subdivision in St. Charles.  The day that we had extremely cold weather and it snowed continuously, they were here all day and kept plowing and shoveling.

Edgewater Resident

Good Morning: We moved in July 2013 so this is our first winter in the Del Webb community.   I should let you know that we are very impressed with the snow removal being done by your Company.  You are very efficient when needed and everyone works hard.  It must be almost unbearable at time with the cold we have had. Again thank you to you and your employees for a job well done!

Burr Ridge

The place looked great.  Don’t know how you keep those Ford diesels running at 15 below!  I bet you never shut them off.  Thanks for doing good work.

Ashford Resident

Just wanted to let you know that we really appreciate your snow removal service. Your people work super hard and do an outstanding job of clearing the snow. We are eternally grateful. If they ever need water or coffee, they are welcome to knock and ask. Early in the morning (3-5) would be a little tough, though. I know you all usually get complaints, if anything, so I thought you all could use lots of gratitude as well.

Lincoln Station Resident

Monica, I wanted to let you know that a homeowner said the crew did an awesome job the last few times! I thought you should know that he was very pleased. Thank you.

Shorewood Glen Resident

Happy New Year…   I’m sure you got some complaints on the snow removal, but we were completely satisfied.  At one time they had 3 skidsters working on our street trying to push back the drifts of snow. I think they did a heck of a job.

Bright Oaks Resident

Owner had a party last night and states that the snow removal vendor did a fantastic job. All her friends and guests were so impressed with how nicely everything was cleared of snow and ice.

Lake County Snow Testimonial

“I also want to express my appreciation to the snow and maintenance crews. I had knee surgery and having such outstanding snow and ice removal has helped immensely. . . and a special thank you to the gentlemen who were proactively clearing the ice and melt off our driveways a week ago when the weather warmed up.” — Lakepointe

Talk of the Terraces Residents (4)

I think Acres is doing an awesome job and is worth every dollar we pay them and more. They are here again doing as much as they can until conditions become too dangerous for them to be out.  People come first, the heck with anymore snow that falls.

I was thinking that this morning when one of them was shoveling out my car! Very satisfied!

They are so much better than the last company we had!

They are wonderful! Such hard workers and they do a great job!

Pines 1st Addition Resident

Hi Ben, Thank you for all the updates – they have been very informative and very helpful.  Again I want to say what a great job the guys have done.

Kingswood Townhome Resident

Keep up the good work.  The crews should be commended.

Bloomingdale Walk Resident

Hi Riley- I  just wanted to let you know that your crew did a WONDERFUL job with the snow removal this week.  I know we are a small community here at Bloomingdale Walk, but their hard work during the cold, wind and storm is greatly appreciated.  They cut no corners and our streets, sidewalks and driveways are clear and safe for all. So, hats off and thanks to you and your crew! Have a great 2014! and Stay warm

Edgewater Community Resident

Good Morning Brian, We wanted to let you know that the snow removal was great!!  As two recovering surgical patients, we appreciated the prompt shoveling of our driveway and street. With the forecast, actual snow accumulation, deep freeze, wind and of course the storm happening during the busy  holiday season, it was difficult to predict when to begin the removal process. Good job,  thank you.

Edgewater Community Resident

THANK YOU!!!  I watched the snow removal process for my driveway this morning and was very pleased with the manner in which the process was completed.  The equipment driver had the “accuracy of surgeon” with the snow blade while being super efficient.  I’m quite confident that you routinely only receive complaints on the work being accomplished and I want you to know that I am a very satisfied customer. Clearing the roads and 850+ driveways in the Edgewater community is a major task.  Thanks for a job done exceptionally well.

Haverford Resident

Job well done with such adverse conditions.  Thank you.

Snow Removal

This morning, 12/26/13, Acres plowed our driveway early, and I was pleasantly surprised to find both our newspapers nicely placed by our front door   – Ron D.

Heritage Commons Resident

Susan: the plow people did an excellent, excellent, job!!!! Everything was done correctly.  Please pass this along to management. Thanks again,  Eric

Pheasant Run Trails

Dave – We appreciate your excellent customer service.  We may run into bumps (or some dead grass)  in the road but you (and your team) have always been very responsive.  All good vendor/customer relationships require a complete partnership and we feel we have that in you & Acres.

We look forward to working with you once again.

Cathy D

Elaine M

I just wanted to write and say “thank you” to our new snow removal crew. They did an excellent job in my opinion. They worked very diligently in difficult circumstances and cleared the snow timely. Thank you for all their hard work.

Elaine M
Brenda

I just want you to know how much I appreciate ACRES, their customer service, their snow crews and most of all the reps for keeping me informed of what was happening with my properties. Cathy Snyder was in contact with me during this very trying time. Your snow crews are unbelievable. This storm will go down in history and they did their best to keep it at bay. I know that a lot of owners have complained but they are really very unrealistic as to what a crew can do in a very short period of time. I know that they did their best! I thought that you should know that the folks that you have working for you at ACRES are second to none. I know that this has been a very trying week and it in not over yet. Thanks to all for their help and support!

Brenda
Jerry N, Stableford

Thank You and Acres and your crews for the outstanding work done under those conditions. 

Jerry N, Stableford
Marcia

Sherm, Your guys did a remarkable job removing snow yesterday. I received compliments at Spring Mill (Denny) and Haverton (Dan). We can not thank you enough for all the hard work your crews did. Good Job Sherm.

Marcia
Cathy R

Sherm – you, your staff and your crews should be congratulated on a Blizzard well done! Fine Job!!!

Cathy R