Hi, glad to hear we're good if it snows today- I'm hoping it doesn't! Also glad the contract was extended, you did a fantastic job at all four properties this season. and I'm happy I'll get to continue to work with you.

Candy Zoerner
Mid America Group

Hi Tony, We have spoken several times this winter, but I would like to personally express again, my gratitude for the wonderful job you did.  I believe you made my job a great deal easier.  Considering how difficult the weather was this winter and the size of this property, it amazes me to think that I rarely had to worry about or act on anything snow/ice related. 

Brenda Wedding
Property Specialists, Inc.

Hi Susi, Since this seems to be happening less often everywhere, I just thought I would let you know that one of the owners in the building on Bakers Court called me and said she felt she needed to compliment the snow removal service for doing a good job considering the horrible winter we had. 

Katrina Lass
Community Association Manager Foster/Premier Inc.

Hi Susi, Just writing you a little note about the great job your crew did yesterday on the snow removal, the guys with the shovels had to be exhausted after lifting all that wet and heavy snow for the hours they were here, even the parameter sidewalks were cleared down to the cement so people could walk without slipping or falling. Again, my hats off to you and your company.

Galena Homes at Willoughby Farms

Hello Scott, As a resident of Luther Village (15 years), I would like to commend you and your associates for the excellent job you do for us. Both in summer but particularly in winter, your crew reacts to all kinds of needs – timely, efficiently and politely.

Henry Frankel

By the way, Acres has done a nice job plowing snow the past two times.  It's quick, tidy, and quiet.  Please pass along the appreciation for us. 

Kepha Lee
Brookstone Board Member

The plowing was GREAT! It was the best we've had since I've lived at Nature's Cove.

Tami

With the first snow fall, I would like you to know that I thought Acres did a good job in their removal. We were very pleased. In looking at the overall area I think they did a great job...

Nick Schiaone

Hi, Ok, did you order this snow again?? Just to let you know all crews are doing great!

Norma

Just a positive word for a change. I think they did a great job on our driveway. I haven't been outside yet, but from the window what I can see looks good. Have a good day . . . see you later.

LaFlour, Regency at The Woods of South Barrington

Emily, Happy to say they finished plowing by my house at 9:45pm...no beeping through the night!!! No ice-melt was applied, per my instructions. Again, extend to your crew what a great job they did, thanks.

Pam, Carrington Reserve

I want to also mention that we were very impressed with the fine job Acres had done with clearing the snow on our driveway. The hand shoveling and the Bobcat, which by the way had a rubber blade, did an A-1 job. We hope it continues. Take care

Denise Mitchell
Regency at The Woods of South Barrington

GREAT JOB TO YOU AND YOUR CREW EMILY!

Karyn Radek
Regency at The Woods of South Barrington

Muriel: Want to tell you that the crews did an outstanding job these past two storms. Salting and plowing. Outstanding! From another Board member I rec'd this statement: "I think it has been a better job so far than last year." Thx.

Tami, Nature's Cove

Pass it on that all the properties looked great, I am sure the Acres Team worked long and hard. Thanks!!!!

SUSIE, First American Properties, LLC

Good Morning Tony, Clybourn looked fantastic at 6:00 AM this morning……Thanks!!!!!!!!!!!!!!!!!!!! Keep up the good work !!!!!

SUSIE, First American Properties, LLC

Hi John, Please see below from OP Crossing. It's seldom when we hear good things so I wanted to let you know. Great Job! Tracy Foster Premier Tracy, The plows were out early this morning and did a good job of plowing and salting. A lot better job than the state plows on the expressways!

Michael, Orland Park Crossing Board

John: I just wanted to commend your staff for the job they did with cleaning the snow. They were out last night at 9:00 and I saw them packing up at 6:00 this morning. The driveways, sidewalks, ramps and street all look great. Good job

Ron, Westgate Valley

Jim & Laura M, Just a comment that I would like to commend you and your staff on the excellent job they have done with the snow removal. We have experienced some unseasonal weather already this year and I would like to commend you on a job well done. The ice is coming tomorrow - what's next? Thanks

Donna Kastning
Chateau Lorraine Board

Tony, Thanks for the increased attention to my properties.

James Scholten
Waveland Property Group

Just wanted to let you know that my sister who checks our home regularly while we are gone said that the snow plowing job at the house has been great.

Bob, Tanglewood Hills

Afternoon Jim Just a note to tell you Acres has done a good job of cleaning up our street. Snow blowing the edges of the drives has pretty much eliminated turf damage. Thanks Have a good day

Joan, Harvest Hills

Jim. Just wanted to let you know your guys did a great job and worked so hard thru the night. I was up early and wanted to bring them some coffee or hot chocolate but I didn't have any disposable cups. Figured they'd think I was nuts running out there with homemade fudge since that was all I had to give them! They worked long and hard and it’s very much appreciated by us! Hope you're catching up on your rest after that storm!

Laura, Chateau Lorraine

Great job today! Thanks for all the updates, and thanks to your staff and crews for faxing in the updates to our office. It sure helps answer HO calls. Thank you,

Steve Peterson, Director of Resident Services
Lieberman Management Services, Inc.

Hi John --The Board wanted to drop you a line to say thank you for a great night of snow removal. Many of the Board members noticed how well the community looked this morning and to my knowledge we haven't gotten any complaints from this storm. Looks like we have turned the corner from getting acclimated to an efficient process! Thanks

The Board of Cambridge at Heatherstone

Susi, Kudos to you and your snow removal crew. Customers that came into Wauconda Community Bank yesterday said that we had the best plowed lot in all of Wauconda. Please pass this a long to your crew.

Terrie Gordon

Hi, I think ACRES has done a great job! I could actually pull into my driveway without hitting snow. We just arrived from SC. Our owners should really be satisfied with the service now! Thanks Linda for keeping up with this!

John, Sonoma Condominium Assn

Hi Denny: I just wanted to say how great it was these past few weeks to not receive any complaints! Wow! We have had some terrible weather, and as you are very well aware, having over 88 acres of land here is no easy task, and you and your crew did a fantastic job! I'm so pleased to have you guys, thanks for caring, and making my job so much easier! Thanks! Merry Christmas and Happy New Year!

Sandra Rosario Property Manager,
TOWNE PLACE WEST Lieberman Management

Dear Muriel, I just wanted to send my sincerest thanks and appreciation for all the work that you and the fine men that work here at Ancient Tree have done for me and for the entire association. I have lived in condo associations before and have never experienced the professionalism, hard and competent workmanship and courtesy of the Acres Group staff. My garden that they worked so hard in creating is a constant joy to me (even when it is now covered in snow!) and the security that I feel when my drive and walkway are shoveled so completely, quickly and safely each snowfall has been a continual source of gratitude and comfort. I sent a little something in a separate envelope for each of the men who have worked so diligently - please see that they divide it up - not much but a small token of appreciation. Whenever I see them out there in the cold I feel like inviting them in for hot chocolate! And thank you too, Muriel, for your creativity, commitment, knowledge and expertise in designing and landscaping my exterior home. I am so enjoying my patio and courtyard and I continually get compliments on the job well done. You have been so easy to work with and have become a good friend too. Thanks so much.

Mary, Ancient Tree

Hey, I've been meaning to send this for a while and am not sure who to send it to. I work with 2 Acres account Rep's during snow removal season, and thought someone should note that Susi has always done a really good job at emailing us weather updates and addressing specific concerns for the individual site. Aside from the storm updates that I receive from Sherm, Susi usually sends an additional and more specific update for managers in her region. That is really helpful and is something that other contractors do not do for me, unless I call and ask specifically. I am sure I drive her crazy sometimes because that is a somewhat difficult property, but she has always been patient and gotten answers for me in a timely fashion. I'm sure compliments are few and far between in the winter because we get so wrapped up in the snow/ice chaos, so I wanted to send this while I am thinking of it!

Katrina Lass
Community Association Manager Foster/Premier Inc.

Hey Sherm! Just a note to tell you how wonderful your crew has been at Lakebreeze Townhomes. They certainly have been here regularly, but the streets, driveways sidewalks are being cleared extremely well this year. I know it's hard work, and everyone deserves a pat on the back for the good work they are doing. Merry Christmas to everyone!

Don Allison

Jim - Wanted to let you I have heard very positive comments from our guests re: the snow removal here at 834, Elgin. I had one guest tell me they have been shopping here over ten years and they have never seen the parking lot and sidewalks look so good. Thanks for your partnership, Jim. Have a safe and joyous holiday season. Best Regards,

Brad Shank
Store Facility Technician Target Elgin

Sherm: Thank you very much for the update. We are very pleased with the performance of your team. Merry Christmas!

Sabine

Hi Jim: I just wanted to thank-you again for your promptness in dealing with the "snow in front of the mailbox" item. Thanks also for getting back to me concerning this. As I mentioned, residents are very pleased with your company’s snow removal procedures. I look forward to sharing with you my thoughts/concerns as to how other companies have handled our landscaping issues. Also, when my wife was attempting to get the mail the day I called, a piece of mail slipped out of her hands and went blowing across the open land. One of your workers waded through the deep snow to retrieve it. She, and I, very much appreciate the "extra" effort. Thanks again for your help and support,

Mike, Bowes Creek

In light of the negative complaints from one home owner, I believe we are ahead of the curve on complaints over all regarding snow removal. I for one am very happy with the results we have seen out of Acres. The crew that works at our end has been the same one each time and has been efficient, polite & hardworking. I have taken time to speak to them each time and assure them I am happy with the end result. I also bribe them with snacks, & bottled water!! You can't please everyone all the time!! :) Thanks

Kellie, Heatherstone

Thank you for all your information you send out and a note from me personally, as President of Towne Place West that Denny and his men do a wonderful job here trying to keep up with mother nature.

Greg Gaffron, Pres.
TPW

Dear Ms. Walsh: I live in the condominiums at Bridgeview Place. I would like to praise the snow removal team for a "job well done" this past week. I was particularly impressed after the snow on Saturday. Sunday I awoke to shoveled and salted sidewalks leading up to my front door. The driveways and streets were well plowed as well as the sidewalks throughout the complex. Once again, "cudo's" to the snow removal workers that made the complex a safe place to walk and drive.

Janice Nick

We appreciate the timely updates and notice of your plans. Your crews did a fine job with our 12 inches of snow. The men whom I have talked to have been very pleasant, too. I passed out some water and thanked them. Thank you.

Meg Myalls
Haverford

I think you did a great job and everything was so nice and clear yesterday. I was away overnight on Saturday and it was a pleasure to come home to a clean drive and walkways. Keep up the good work.

Leanne, Board President
Avondale HOA

Jackie: These guys have been doing a great job of snow removal this season. Keep up the good work folks.

William G Linneweh
Shorewood Glen

A note to say that as my cursory observation this morning, the snow removal people did a WONDERFUL job. This time they cleared an opening on THE STREET SIDE so a vehicle could have access, they shoveled out the fire hydrant areas for visibility and access should it be needed and the walkways are in good shape. I don't believe they could do any better with the drives and streets than they did. KUDOS to them! Just my opinion....

Wally, Shorewood Glen

Dear Sherm, I just want to share with you how thrilled Frenchmen’s Cove is with Kevin and Acres. I have gotten numerous compliments from both Board members and homeowners about the snow removal thus far – even though this has been a terrible winter. Yesterday, I received a phone call from the Board treasurer, who is also the snow contact for Frenchmen’s, praising Acres and Kevin. He stated that in his experience with snow removal vendors (which is considerable, he has lived there a long time) Acres is the best they have ever had!!! Thank you.

Linda Ney
Property Manager Property Specialists, Inc.

By the way, I saw one of the guys on your crew late on Saturday when they were finishing up with the salting and let him know what a great job they all did. And just wanted to let you know too....by the time I went to bed, the driveways and sidewalks were almost dry!!!! Absolutely amazing work in light of a VERY heavy snow....Thank you again!

Lawrence Square Townhomes

Hi, Happy Monday! Just wanted to say for a horrendous winter - it has been minimal complaints. I know we always call when there are complaints - but wanted to say something nice! Thanks to your staff, the snow crews, Muriel, John Czapla and Ross for a great job! Happy New Year!

Norma

Jim, I believe that these guys have being doing a great job. We have been here 10 yrs. and in the past, others have damaged our concrete driveways, downspouts and other negligent work. As I mentioned to Janice, it would be nice for some of the residents to recognize this effort. This has been a very difficult challenge to these guys this winter. Please keep up the good work........some of us really appreciate it!

Jerry I. Duvall
Kingswood

Sherm, It appears that Mother Nature would like to remind us what Chicago is all about this season. As us "old timers" know, no one has anything nice to say about snow removal, you either didn't get there in time or you were too early and woke them up. My Board President and I spoke Sunday, the 10th of January, and he was very impressed and very pleased with the clean up your guys did over the past weekend. As you know, I feel it is important that you guys hear the good because people do not typically take the time to say "thank you" anymore. So, from the Board at Hamlins and myself - Thank you to your crew that worked so hard and did such a great job at the Hamlins.

Robyn Braun
CMCA Community Manager Vanguard Community Management

Good Morning. Please accept my thanks for an outstanding presentation given by all of you last evening. At the end of the meeting many residents came to me and told me how informative and interesting the meeting had been. That they learned many new things relative to operations in their community. Needless to say the efforts we have made in developing strong working relationships was evident in our interactions at the meeting. I have every confidence in the pride and commitment you have in making our community a safe one, rather it be in the efforts of the Fire Department or that of Acres keeping our streets clear and our residents out of harms way. I look forward to working with you in the future. Very truly yours,

Liz Teague
Property Manager HWCC

Hi Cathy: While I do not speak for the board, I would like to personally acknowledge the good work you snow removal crews are conducting here at Castleford-Hearthstone. Considering the size (478 units) of the property, your crews have certainly exceeded my expectations and those of many homeowners. The time and effort put into detailing sidewalks and walkways is appreciated. It also appears to me that there is less damage to lawns. Maybe we shaved them enough last winter. I am also very unhappy about what happened last weekend with the automobile blocking your equipment. I can assure you I intend on making sure the board has this incident on their radar. Thanks again and best wishes. Regards

Rick Rohles
Castleford

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