Grand Dominion Resident

Lucy is without question one of the most customer service oriented employees I have ever had the pleasure to deal with over the years.  She is pleasant, easy to talk with, and most of all has the drive to render service above and beyond what is expected.  Yesterday, something went wrong, the “guys” were supposed to be over to my house at 7:30 a.m. to flag the sprinkler heads.  When they didn’t show by 9 a.m., I called Lucy to see what had gone wrong.  She tried in vain to reach them and then called me back from her car.  She was on her way to my home to flag the sprinkler heads herself.  I said, “are you sure, we can reschedule.”  She said, “I have the flags in the car and I’m on my way.” A few minutes later, there she was, and we got the job done.  I still can’t believe she came over herself – outstanding customer service above and beyond anything I’ve ever experienced – seriously, ever! She’s a good one, hang on to her, she’ll be running the place in a few years with such a great attitude and work ethic!!!!

Grand Dominion Resident

Just a quick note to say Thank you for last evening, your thoughtful contribution to our community was appreciated by all who attended. What I value as do “most” of us, is the thoughtfulness that is demonstrated by Acres group in seeking out opportunities not just service our community but to be active participants goes above and beyond. Thank you. I also want to follow up on our drainage project again tell you what a splendid job that your organization did, great attention to overall detail.

Loft Homes of Talbots Mill Resident

Just wanted to give a big shout-out to our landscape/maintenance company.  After the storm Friday, Acres was in the subdivision an hour later, assisting with moving trees & branches from the streets & driveways.  Then, on Saturday, they were out working, getting rid of probably 75% of the damaged trees/branches from the curbsides.  Today, Sunday, they were out again finishing the remaining work.  VERY impressive!  I wanted to express my thanks for their hard work.

Talbots Mill Resident

Wanted to say thank you for the support after the storm.  The Acres Group landscaping company worked tremendously hard on Friday night to free my neighbor’s car and then again on Saturday and Sunday, clearing debris and cutting trees in the hot, humid weather.  They were all extremely hardworking and respectful. Please pass on my comments to their management.

Talbots Mill Resident

Thank you to your crew of gentlemen who worked to clean our Talbots Mill community after the storm on Friday. The trees and foliage were ripped from their roots and were strewn everywhere. Your crew did a stellar job clearing our area. They worked in the heat and humidity. Humidity being the enemy. Neighbors were all commenting on the work done by your people. Five stars!

Talbots Mill Resident

She called in this morning to say THUMBS UP on the great work we did yesterday.  Her dad lives in the Talbot Mills Properties and they had a lot of tree debris from the storms and they were so impressed on the phenomenal work the crew did to get it out of the way so quickly!! She says thank you for all your hard work, especially being it was a Sunday!!

Bright Oaks Resident

Hello, I live in Bright Oaks in Cary and I wanted to compliment your crew here! I requested my yard to be seeded and they were so fast, efficient and professional! The grass is coming in beautifully which is amazing because I have been unable to grow lawn in this yard due to the amount of shade. Thank you!

Lake Lawn Resort General Manager

During the past month I have received an extraordinary number of glowing guest comments about the resort grounds, not just the inner courtyard or the entry way, but the grounds as a whole.  Many say, “this is the best the grounds have ever looked”  You should be really proud of your staff.

Poplar Creek Club Homes Resident

Hi Jim, I hope you are having a good holiday weekend and not reading this email until Tuesday, at best! My husband & I wanted to tell you that you and your team have done an excellent job with the recent mulch project and Spring clean-up, here at PCCH. The place looks great. We appreciate having such a professional, friendly, caring group of people handling this work. Thank you, very much.


Brookside Condos Resident

Two of your workers in truck #751, were spreading salt in my parking lot. I went down to start my car and let it run a few minutes only to find out my battery was dead. Your workers were very eager to help and got my car jumped and started. They were my “angels” today. There should be more people like these 2 men and they should be recognized for their help. They were polite and friendly! Please commend these men for their kind hearts!!!

Stationwalk - Wood Dale Resident

Acres is doing a fantastic job plowing our snow and it’s very much appreciated! Merry Christmas!

Chateau Lorraine Resident

Hi Jim, I know that Acres has been very busy here at Chateau Lorraine these past couple of weeks dealing with repeated snowfalls.  I just want to say that your crews have done an excellent job keeping our driveways and sidewalks clean.  We all know that you cannot satisfy everyone 100% of the time, but the effort is appreciated.  I’ve seen your crews plowing at some very early hours to ensure people can get their cars out of their driveways and get to work.  It is much appreciated.  Keep up the good work.

Carillon Club Resident

Linda & I would like to express our appreciation to the ACRES Group on their timely and never ending “Winter Action Plan”. What a great job they continue to do in keeping our streets and sidewalk clean to keep the homeowners safe from accidents during the snowy season. Thanks ACRES.

Southpointe Condos

Good morning, I received a very pleasant call from a unit owner today regarding what a fantastic job the snow removal crew did. Even the mail person complimented the same to this unit owner. Keep up the good work!! This is also very pleasing to me since I had the emergency on call phone this week and did not receive 1 call regarding snow issues!!!

Grand Dominion PM

Good afternoon, Cathy, I wanted to let you know that our Board meeting after last week’s blizzard went very well.  Our Board President made some remarks at the beginning of the meeting thanking Acres for the hard work and great job that they did.  I was over the moon when our Homeowner audience burst into a round of applause.  Thank you for all that you do to make our lives easier!

Stonegate Resident

Hi Judy! Can you please thank Acres group for the great job they did clearing the snow. They were really on top of it. We’re in better shape than most places I’ve been. Thanks to Acres!

Grand Haven Resident

Hi Linda,  I just wanted to share with you our limited experience on Sunday morning.  Our flight was still scheduled to leave (actually they didn’t cancel it until Sunday night when we were on the plane) and our son-in-law drove to GH to pick us up Sunday morning.  The snow was so wet and heavy that an Acres truck was stuck near our 6-pk.  They finally got out before our son-in-law got stuck.  We carried our suitcases to the street and the Acres guys helped dig us out and push us.  They could very well have yelled at us or ignored us, but they were very nice and working hard. The snow last year might have been worse, but the heaviness complicated removal greatly.

Briarcliffe Resident

I’m not sure if you are the appropriate person to direct this to, but had to let you know that…our snow removal has been fantastic! I have been so impressed.  The folks were here all day yesterday, blizzard and all. I have a dog and we continue to walk rain or shine, so we really appreciate them keeping everything clean. The guys are also so friendly, professional and hard-working! Just had to let you know ?